Which of These Statements About Emotional Labour Is FALSE

question 208

Multiple Choice

Which of these statements about emotional labour is FALSE?

• A)Most jobs involving customer service require some degree of emotional labour.
• B)Research indicates that emotional display rules and standards are very similar around the world.
• C)Emotional labour increases with the extent to which employees must abide by emotional display rules.
• D)In spite of the presence of emotional display rules,it is difficult to hide our true emotions.
• E)Display rules are norms requiring employees to display certain emotions and withholding others.

---

Definitions:

Defensive Discrimination

Practices or attitudes that emerge as a defensive mechanism, often based on prejudice or bias, intended to protect a group from perceived threats.

Robbers' Cave State Park

The location of a famous social psychology experiment by Muzafer Sherif, investigating intergroup conflict and cooperation.

Muzafer Sherif

A pioneering figure in social psychology known for his work on group conflict, social norms, and the “Robbers Cave” experiment which studied intergroup relations.

Group Competition

A situation where two or more groups compete against each other to achieve a goal or win a prize.