BusCorp Wants to Introduce a New Procedure for Processing Customer

question 111

Multiple Choice

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)coercion.

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Definitions:

Customize Features

The ability or option to modify or personalize specific functionalities of a software or system to suit individual or business needs.

Accounts Payable

Amounts owed by a business to its suppliers or vendors for goods and services received but not yet paid for.

Accounts Receivable

Money owed to a business by its clients or customers for goods or services delivered but not yet paid for.

Account Balances

The amounts of money held in financial accounts at a specific point in time, reflecting the net result of all completed transactions.