If an Objective Is to Increase Customer Satisfaction,then Incentive Programs

question 15

True/False

If an objective is to increase customer satisfaction,then incentive programs and merit pay might be used to pay for performance.

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Definitions:

Ending Inventories

The final quantity and value of materials, work-in-process, and finished goods that a company holds at the end of an accounting period.

Direct Labor Budget

A projection of the total costs associated with the direct labor needed for a specific period, based on projected levels of production or services.

Direct Labor-Hour

Direct labor-hour refers to the amount of labor time spent by workers directly manufacturing a product or delivering a service, used as a basis for allocating overhead costs.

Labor Rate

The amount paid per hour of labor, including wages and sometimes additional benefits, for direct and indirect labor.