The Difference Between a "Customer Success" Focus and a "Customer

question 26

Multiple Choice

The difference between a "customer success" focus and a "customer satisfaction" focus is that:

• A)Customer satisfaction is more difficult to achieve.
• B)Customer success deals with expectations of customers, satisfaction deals with their requirements.
• C)Customer satisfaction deals with expectations, customer success deals with requirements.
• D)There really isn't any difference.

---

Definitions:

Sterile Dressings

Medical coverings used on wounds to prevent infection, ensuring they are free from bacteria or other pathogens.

Shock

A critical condition marked by failure of the circulatory system to maintain adequate blood flow to the organs, leading to organ failure.

Classification

The process of organizing or distributing objects, information, or phenomena into categories based on shared characteristics or criteria.

Full-thickness Burns

Severe burns that destroy all layers of skin and can damage muscle, bones, and nerves beneath the skin, requiring medical treatment.