The Difference Between a "Customer Success" Focus and a "Customer

question 26

Multiple Choice

The difference between a "customer success" focus and a "customer satisfaction" focus is that:

• A)Customer satisfaction is more difficult to achieve.
• B)Customer success deals with expectations of customers, satisfaction deals with their requirements.
• C)Customer satisfaction deals with expectations, customer success deals with requirements.
• D)There really isn't any difference.

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Definitions:

Salt Solution

A homogeneous mixture of salt dissolved in water, often used in various scientific experiments and medical treatments.

Preservative

A substance used to preserve food, wood, or other materials against decay or deterioration.

Functional Résumé

A type of résumé format that focuses on highlighting skills and experiences over job history.

Academic Experience

Refers to the educational background, achievements, and activities that one has been a part of during their time in academic institutions.