Customers Who Are Both Low Revenue Generators and Low Profit

question 32

Multiple Choice

Customers who are both low revenue generators and low profit generators for a firm should be:

• A)Terminated as customers.
• B)Provided with a minimum level of customer service.
• C)Reviewed for possible termination or continuation.
• D)Treated with customer success relationships to improve revenue and profit.

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Definitions:

Job Rotation

A system in which an employee is moved from one specialized job to another.

Job Enlargement

The process of adding more tasks of similar difficulty to an employee's job role to increase job diversity.

Labour Specialization

The division of labor where individual workers specialize in doing part of a task or job, leading to increased efficiency and productivity.

Specialized Tools

Tools designed for specific tasks or functions, often used to improve efficiency and performance in particular applications.