If You Were Developing a Service Blueprint, How Would You

question 25

Multiple Choice

If you were developing a service blueprint, how would you classify "delivery of gasoline to a service station"?

• A)Support processes
• B)Physical evidence
• C)Back-office/invisible contact employee actions
• D)Front-office/visible contact employee actions

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Definitions:

Firms

Business organizations or entities engaged in commercial, industrial, or professional activities, either for profit or non-profit.

Interest Expense

The cost incurred by an entity for borrowed funds, often expressed as a yearly rate.

Operating Cash Flow

The cash generated from the normal operations of a business, excluding costs associated with financing or investments.

Statement of Comprehensive Income

The comprehensive income statement is a financial document that encompasses all equity alterations within a period, excluding those caused by owner investments and distributions.