If You Were Developing a Service Blueprint, How Would You

question 25

Multiple Choice

If you were developing a service blueprint, how would you classify "delivery of gasoline to a service station"?

• A)Support processes
• B)Physical evidence
• C)Back-office/invisible contact employee actions
• D)Front-office/visible contact employee actions

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Definitions:

Industry Supply

Industry Supply is the total quantity of a good or service that all producers in an industry are willing and able to sell at various prices within a specified time period.

Representative Firm

An idealized company in economic models which is designed to reflect the typical characteristics of a firm within a particular industry.

Cost Curves

Cost curves are graphical representations of the costs associated with producing varying quantities of goods, showing how costs change with changes in output.

Pure Competition

A market structure characterized by a large number of small firms, identical products, and free entry and exit, leading to price determination by market demand and supply.