A Balanced Scorecard Contains Both Customer and Internal Business Process

question 28

True/False

A balanced scorecard contains both customer and internal business process performance measures because improvements in internal business process should result in improvements in customer satisfaction.

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Definitions:

Inference Forms

Structured patterns of reasoning or argumentation that derive conclusions from premises based on logical principles.

MP

Abbreviation for "Modus Ponens," a logical argument form where from premises 'If P then Q' and 'P,' one can conclude 'Q.'

CD

A compact disc, a digital optical disc data storage format used for storing digital data.

DD

A commonly used abbreviation with multiple meanings, contextually dependent, such as "Due Diligence" in finance or "Double Density" in computing storage.