If a Manager Has Collected Over One Thousand Time Measurements

question 74

Multiple Choice

If a manager has collected over one thousand time measurements showing how long customers had to wait for service at her bank,a tool for presenting the data effectively would be:

• A)a process flow chart.
• B)a Pareto chart.
• C)a histogram.
• D)a process control chart.

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Definitions:

Cognitions

The mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.

Three-Component Model

A model in psychology that views attitude as having cognitive, affective, and behavioral components.

Attitudes

Psychological tendencies expressed by evaluating particular entities with some degree of favor or disfavor, reflecting how individuals think, feel, and are inclined to act.

Information Integration Theory

The idea that a person’s attitude can be estimated by averaging across the positive and negative ratings of the object.