Which of the Following Is a Customer Satisfaction Measure That

question 69

Multiple Choice

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

• A) Percentage of employees participating in training programs per job family
• B) Percentage of employees receiving tuition refunds
• C) Per capita (average) merit increases
• D) Training dollars per employee
• E) Quality of introduction/orientation programs

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