Total Quality Management Differs from Traditional Performance Measurement in That

question 31

Multiple Choice

Total quality management differs from traditional performance measurement in that it:

• A) has an external, rather than an internal, focus.
• B) is a top-down review process.
• C) assesses both individual performance and the system within which the individual works.
• D) focuses exclusively on support decisions about work assignments, training, and compensation.
• E) provides only subjective feedback based on the work process.