How Does Total Quality Management (TQM)obtain Objective Feedback

question 35

Multiple Choice

How does total quality management (TQM) obtain objective feedback?

• A) From the methods that use charts to detail causes of problems, measures of performance, or relationships between work-related variables.
• B) From the methods that rate behaviors in terms of a scale showing specific statements of behavior that describe different levels of performance.
• C) From the methods that use several statements describing each trait to produce a final score for that trait.
• D) From the method that lists traits and provides feedback for each trait.
• E) From managers, peers, and customers about the employee's personal qualities.

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Definitions:

Higgins's Self-discrepancy Theory

A theory positing that individuals experience emotional discomfort or psychological distress due to discrepancies between their actual self, ideal self (aspirations), and ought self (sense of duty or obligation).

Ought Self

An individual's representation of what they believe they should be, often influenced by societal expectations.

Ought Self

A component of self-concept representing the attributes an individual or others believe they should possess.

Ideal Self

The version of oneself that a person aspires to be, encompassing their goals, values, and desires for personal improvement.