Losing a Customer Is Disappointing; However,it Also Represents an Opportunity

question 29

Multiple Choice

Losing a customer is disappointing; however,it also represents an opportunity.By using ______ strategies,companies can reacquire customers.

• A) Price skimming
• B) Switching
• C) Service recovery
• D) Diversification
• E) Cold calling

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Definitions:

Picketing

Involves individuals (usually workers or union members) standing or marching outside a place of employment or location of dispute to protest or draw public attention to a cause, such as labor rights issues.

Strike Law

The legal framework governing the right to strike, detailing when and how workers can legally stop work as a form of protest.

Employee Strikes

A work stoppage initiated by employees who refuse to work as a form of protest against policies, conditions, or practices they find unacceptable.

Item-by-item Arbitration

A method of arbitration where each issue in a disagreement is resolved individually, rather than addressing all issues in a single comprehensive decision.