While Writing a Customer Satisfaction Questionnaire,the Marketing Director for Brand

question 111

Multiple Choice

While writing a customer satisfaction questionnaire,the marketing director for Brand X Bank came up with a set of questions that the customer should answer by circling a number between 1 and 7 where 1 meant that they were very dissatisfied by that aspect of their experience and 7 meant that they were very satisfied by that aspect of their experience.He is using _________ questions to collect this information.

• A) Behavioral
• B) Open-ended
• C) Observational
• D) Closed-ended
• E) Probing

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Definitions:

HS

This term was already defined as not real.

Inference Forms

Patterns of reasoning or argument structure that are recognized as valid or invalid.

Inference Forms

Inference forms refer to the logical structures that showcase how conclusions are derived from premises.

MP

Abbreviation for Modus Ponens, a form of argument where if 'P implies Q' and 'P' is asserted to be true, then 'Q' must be true.