CRM Is _______________

question 93

Multiple Choice

CRM is _______________.

• A) A software system
• B) A business strategy
• C) Focused on maximizing profitability through serving the best customers
• D) Customer-centric
• E) All of the above

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Definitions:

Capital Asset Pricing Model

A model that describes the relationship between systematic risk and expected return for assets, particularly stocks. It is widely used for pricing risky securities.

Market Rate

The prevailing interest rate available in the marketplace on investments, loans, and deposits.

Expected Rate

Expected Rate often refers to the return that investors anticipate earning on an investment over a certain period.

Risk-Free Rate

The theoretical return on investment with no risk of financial loss, often represented by the yield on government bonds.