____________ Is Most Likely NOT Considered a Customer Touchpoint

question 86

Multiple Choice

____________ is most likely NOT considered a customer touchpoint.

• A) Point-of-sale systems
• B) Follow-up calls
• C) Records from direct selling
• D) Customer complaints to call centers
• E) Managerial assessment of customer loyalty

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Definitions:

Mental States

Conditions of the mind that can influence behavior and perception, such as thoughts, feelings, beliefs, and desires.

False Belief Tasks

Tasks used in developmental psychology to assess the understanding that other people can hold beliefs about the world that are different from one's own and may be false.

Autism Spectrum Disorder

A range of neurodevelopmental conditions characterized by challenges with social skills, repetitive behaviors, and communication.

Autism Spectrum Disorder

A developmental disorder characterized by challenges with social communication, behavior, and flexibility in thought and action.