The Effort a Firm Makes Towards Cultivating a Customer-Centric Orientation

question 99

Multiple Choice

The effort a firm makes towards cultivating a customer-centric orientation requires a high degree of ____________.

• A) Spontaneity
• B) Creativity
• C) Formality
• D) Formalization
• E) Static structure

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Definitions:

Franchising Agreement

A legal contract between a franchisor and franchisee, outlining the rights, responsibilities, and terms for operating a franchise.

Franchisor

A company or individual that grants the right to operate a business under their brand and system to a franchisee.

Name Recognition

Name recognition refers to the public's ability to recall and recognize a brand or company by its name, indicating a level of familiarity or prestige in the market.

Unlimited Financial Liability

A legal obligation where business owners are personally responsible for all the debts of their business, without any limit.