What Is CRM

question 60

Essay

What is CRM?

---

Definitions:

Broad Questions

Open-ended inquiries that do not seek specific information but rather general knowledge or opinions, often used to start conversations or exploratory research.

Scaled Questions

Questions in which respondents are asked to mark their answers on a scale.

Mailing Survey Forms

The process of distributing questionnaires or surveys through postal or electronic mail to collect data from respondents.

Web Surveys

Surveys distributed and completed over the internet, allowing for broad reach and efficient data collection.