How Has the Internet Empowered Customers? Give an Example

question 59

Essay

How has the Internet empowered customers? Give an example.

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Definitions:

Generalizability

The extent to which findings from a study or research can be applied to broader contexts or with different groups.

Reliability

Degree of consistency in a measurement— that is, the extent to which it yields accurate measurements of a phenomenon across several trials, across different populations, and in different forms.

Inter-rater Reliability

The degree to which different observers or raters consistently assess the same phenomenon or outcome.

Inter-judge Reliability

The level of agreement or consistency between different judges or raters measuring the same phenomenon.