An Important Part of the Customer Service Responsibilities of a Cable

question 130

Essay

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired. Historically, the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that:
-Fewer than two troubles will be repaired on the same day?

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Definitions:

Ethical Dilemmas

Situations in which a difficult choice has to be made between two or more morally correct courses of action that are in conflict.

Stakeholders

Individuals or entities that have an interest in the decisions and activities of an organization due to the potential impact on them.

Key Decisions

Critical choices or judgements that significantly influence outcomes in various contexts.

Qualitative Research

A method of inquiry in various academic disciplines that aims to gather an in-depth understanding of human behavior and the reasons that govern such behavior.