An Important Part of the Customer Service Responsibilities of a Cable

question 131

Essay

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired. Historically, the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that:
-Find the mean number of troubles repaired on the same day

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Definitions:

Operations

Activities involved in the day-to-day functions of a business that are necessary for it to run efficiently and effectively.

EOQ

Economic Order Quantity, the ideal order quantity a company should purchase to minimize its inventory costs, including holding and ordering costs.

Fixed Ordering Costs

The consistent costs associated with placing an order for goods or services, regardless of the order size.

Carrying Cost

Carrying cost represents the total cost of holding inventory, including storage costs, insurance, depreciation, and opportunity costs among others.