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An Important Part of the Customer Service Responsibilities of a Cable

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Essay

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired. Historically, the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that:
-Fewer than two troubles will be repaired on the same day?


Definitions:

Geert Hofstede

A Dutch social psychologist best known for his research on cross-cultural groups and organizations, especially for his theory of cultural dimensions.

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A global automobile manufacturer known for producing high-quality, luxury vehicles; now part of Daimler AG.

Jack Welch

A prominent American business executive and author, known for his tenure as CEO of General Electric, where he achieved significant success and transformation.

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Attitudes that can be inferred or directly seen through an individual's actions, behaviors, or reactions.

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