Which Balanced Scorecard Perspective Helps Top Management Focus on What

question 1

Multiple Choice

Which balanced scorecard perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations?

• A)operational perspective
• B)internal business perspective
• C)customer perspective
• D)financial perspective
• E)innovation and learning perspective

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Definitions:

Future Orientation

This refers to the degree to which individuals or cultures prioritize and plan for future events, often impacting long-term decision making and goal setting.

In-Group Collectivism

The tendency of individuals in a group, organization, or society to prioritize and emphasize the goals, needs, and views of the in-group over those of outsiders.

Assertiveness

The quality of being self-assured and confidently expressing one's rights and needs without infringing on the rights of others.

Aggression Tolerance

Refers to the degree to which a person or system can endure aggressive behaviors or conditions without adverse effects.