Using Self-Determination Theory to Motivate Employees at Cloud9,a Data Storage

question 55

Multiple Choice

Using self-determination theory to motivate employees at Cloud9,a data storage company,the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." The vice chair is fulfilling her employees' ______ needs.

• A)competence
• B)autonomy
• C)relatedness
• D)equity
• E)love

---

Definitions:

Field Sales Call

A direct visit made by sales representatives to potential or existing customers in their locations to promote and sell products or services.

Salespeople's Compensation

The payment plan designed for sales personnel, often including a combination of salary, commission, and other incentives based on performance.

Business Customer

An entity, typically a company or organization, that purchases goods or services for use in the production of other goods and services, rather than for personal use.

Missionary Salespeople

Sales representatives who promote their company's products indirectly, often by educating and building relationships with intermediaries rather than selling directly to end users.