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Luis,the sales manager of IT Sales,mentioned to his assistant,Marla,"I just got off the phone with one of our best customers and he told me about quite a few customer service issues,and I'm glad he took the time to call.You know,most people will not call a company when they have a problem;they just tell friends,family,and coworkers." This statement about who customers call when complaining about faulty customer service is accurate.
Stock Dividend
A payment made to shareholders in the form of additional shares, rather than cash, reflecting the company's decision to reinvest the profit.
Liability
A company's legal financial debts or obligations that arise during the course of business operations.
Retained Earnings
Profits that a company has decided to keep and reinvest in the business rather than distribute to shareholders.
Common Dividend Payable
A liability on the balance sheet representing the amount of dividends declared by a company's board of directors to be distributed to common shareholders.
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