This Month,Alice,the Branch Manager of Quality Computer Sales,has Heard Several

question 42

Multiple Choice

This month,Alice,the branch manager of Quality Computer Sales,has heard several complaints from customers that Quality employees do not return calls.Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough,Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)

• A)office order.
• B)policy.
• C)norm.
• D)value.
• E)ethic.

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