Service Organizations Generally

question 8

Multiple Choice

Service organizations generally

• A)are in close proximity to the customer
• B)rely on physical inventory
• C)take advantage of patents
• D)can delegate human behavior and marketing skills

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Definitions:

Bureaucratic Rules

Formalized guidelines and procedures designed to standardize operations, often within a large organization or government agency.

Top Management

Pertains to the highest level of executives who are responsible for the overall direction and strategy of an organization.

Organizational Environment

The external and internal factors that influence an organization's operations, such as economic conditions, competitors, and company culture.

Team Effectiveness

The degree to which a team achieves its goals, meets its members' needs, and sustains itself over time.