Which of the Following Is True

question 65

Multiple Choice

Which of the following is true?

• A)The theory of the Balanced Scorecard model of performance is leadership drives the operating system that creates business results.
• B)The Service-Profit Chain focuses on learning, internal business, customers, and financial performance.
• C)Volume flexibility allows the firm to change their learning behavior of employees as conditions change.
• D)In the BankUSA: Credit Card Division case study internal and external performance was negatively correlated.

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Definitions:

Offshore Islands

islands located away from the mainland, often surrounded by relatively deep water.

Storm Surge

A storm surge is an abnormal rise of water generated by a storm, over and above the predicted astronomical tides.

Hurricane Effects

The impacts caused by hurricanes, including high winds, heavy rainfall, storm surges, flooding, and coastal erosion.

Wave-Cut Platform

A gently sloping surface or bench produced by wave erosion.