With Regard to the Three Types of Customer Attributes in Evaluating

question 53

Multiple Choice

With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as

• A)search attributes
• B)experience attributes
• C)credence attributes
• D)reflect attributes

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Definitions:

Stable

Characterizes something that is not likely to change or falter; having consistency or permanence.

Organizational Unfairness

Perceptions or experiences of inequity, bias, or injustice within a workplace or institution, often leading to dissatisfaction, demotivation, or conflict among employees.

Stress And Strain

In psychology, stress refers to the emotional and physical response to a demand or threat, while strain is the wear and tear the body experiences as a result of prolonged stress.

Health Issues

Physical or mental conditions that affect an individual’s wellbeing and ability to function.