Which of the Following Does Not Describe How Customers Evaluate

question 22

Multiple Choice

Which of the following does not describe how customers evaluate services in a manner that differs from the way they evaluate goods?

• A)Customers rely on more information from personal sources.
• B)Customers perceive greater risks.
• C)Customers cannot form a priori expectations of expected service quality.
• D)Dissatisfaction often results from a customer's inability to properly co-produce the service.

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Definitions:

Turn-Taking

A type of communication management mechanism where participants in a conversation understand and follow implicit or explicit rules on when to speak.

Pragmatics

The practical aspects of communication, such as adaptation of language to fit the social situation.

Syntax

The rules in a language for placing words in the proper order to form meaningful sentences.

Cognitive Scaffolding

Supportive tools, techniques, or strategies provided to help a learner successfully accomplish a new task or understand a new concept.