CRM Helps Firms Gain Competitive Advantage by All of the Following

question 12

Multiple Choice

CRM helps firms gain competitive advantage by all of the following except

• A)providing real-time transaction processing
• B)segmenting markets
• C)tracking sales trends and advertising effectiveness
• D)identifying which customers should be the focus of targeted marketing initiatives

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Definitions:

Incorporation Process

The series of legal steps taken to form a legally recognized company or corporation.

Jurisdiction

The official power to make legal decisions and judgments, typically a geographic area or over certain types of legal cases.

Advantages

The positive, beneficial aspects or factors contributing to success, efficiency, or achievement of goals.

Obligations and Duties

Requirements or demands made legally or morally upon a person, which are necessary to fulfill a contract or role.