If You Receive a Phone Call That Seeks to Verify

question 33

Multiple Choice

If you receive a phone call that seeks to verify or update personal information you should

• A)ask several questions of the solicitor to verify their authenticity.
• B)ask to speak to a supervisor.
• C)obtain their name and address in case you need to contact them in the future.
• D)obtain their name and phone number and call them back to verify their credentials.

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Definitions:

HR Department

The division within a company or organization that is focused on activities related to employees, including hiring, training, benefits, and workplace policies.

Centralized

A system or structure where decision-making authority is concentrated at a single point or in a single group, often within the upper levels of an organization.

Training and Development

The process by which an organization enhances the skills, capabilities, and knowledge of its employees through formal and informal educational methods.

Human Resources

The department within an organization responsible for managing all aspects related to employees, including recruitment, training, benefits, and compliance.