Which of the Following Is Not an Example of a Customer

question 96

Multiple Choice

Which of the following is not an example of a customer self-service system?

• A)pay-at-the-pump gasoline station
• B)drive-thru lanes at a bank
• C)Web-based courier tracking system
• D)telephone access to credit card balances

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Definitions:

Masochistic Desire

The tendency to derive pleasure from one's own pain or humiliation, a characteristic of certain psychological profiles.

Close Friends

Individuals with whom one shares a deep, personal bond, marked by affection, trust, and mutual support.

Casual Acquaintances

These are individuals one knows but is not close to; interactions are often superficial and based on limited, casual social exchanges.

Belongingness

The human emotional need to be an accepted member of a group, whether it is family, friends, colleagues, or within a community.