Which of the Following Balanced Scorecard Dimensions Provides Measures on How

question 62

Multiple Choice

Which of the following balanced scorecard dimensions provides measures on how well the organization is working to improve customer satisfaction and become the preferred supplier for key customers?

• A)Financial.
• B)Internal operations.
• C)Innovation and learning.
• D)Customer.

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Definitions:

Plant Roots

The part of a plant that typically lies below the surface of the soil and is responsible for water and nutrient absorption.

Poplar Trees

Fast-growing trees of the genus Populus, characteristically having lightweight wood and catkin flowers.

TCE

Trichloroethylene, a volatile organic compound used mainly as an industrial solvent and in the manufacture of other chemicals, but is known to be a human carcinogen.

Sclerenchyma Fibers

Thick-walled, durable cells that provide support and strength to plant tissues, playing a key role in the structural integrity of plants.