From the Customer Perspective, Which of the Following Might Be

question 69

Multiple Choice

From the customer perspective, which of the following might be an appropriate measure for improving product quality?

• A)customer profitability
• B)cost per customer
• C)percentage of returns
• D)number of patents pending

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Definitions:

Ohio Congressman

A member of the United States House of Representatives who represents a congressional district in the state of Ohio.

Creole

Describes a person of mixed European and black descent, especially in the Caribbean, or the culture and language that has evolved from the blending of these groups.

Henry Brown

Can refer to Henry "Box" Brown, an African American slave who famously escaped to freedom by mailing himself in a wooden crate to abolitionists in Philadelphia in 1849.

Nickname

A familiar or humorous name given to a person or thing instead of or in addition to the real name.