From the Operational Content View,which of the Following Measures Should

question 99

Multiple Choice

From the operational content view,which of the following measures should a quality product or service meet or exceed?

• A)customer expectations
• B)customer satisfaction
• C)company targets
• D)company standards

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Definitions:

Intelligence

The capacity to acquire and apply knowledge, understanding, and reasoning, including problem-solving skills and the ability to adapt to new situations.

Characteristics

Features or qualities that distinguish a person, object, or phenomenon from others.

Heredity

The passing on of physical or mental characteristics genetically from one generation to another.

Social Factors

Elements within a society that influence individuals' behaviors, attitudes, and life outcomes, such as family, education, and economic status.