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To encourage interested parties to report fraudulent accounting practices,a company maintains a whistleblower hotline.A person left a message on this hotline anonymously,but the company's Chief Regulatory Compliance Officer was able to identify this caller based on her voice and surrounding facts.As a result,the company may:
Peripheral Route Persuasion
A method of persuasion that relies on superficial cues rather than on the content of the message, such as the attractiveness of the speaker or emotional appeal.
Attributions
Attributions refer to the process by which individuals infer the causes of their own and others' behavior.
Central Route Persuasion
A method of persuasion that involves deeply processing the content of a message, considering logical arguments and evidence.
Cognitive Dissonance
Cognitive dissonance refers to the mental discomfort experienced by a person who holds two or more contradictory beliefs, ideas, or values at the same time.
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