An Investigation of the Effectiveness of a Training Program to Improve

question 57

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. What is the value of the test statistic?

• A) 1.943
• B) 1.895
• C) 2.542
• D) 2.447

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Definitions:

Andalusia Region

A geopolitical and cultural region in the south of Spain, known for its historical significance and diverse heritage.

Olive Trees

Perennial plants known for their fruit and oil, significant in culinary, cosmetic, and health products, with cultural and economic importance in many regions.

Market Making

A financial service activity where a firm quotes both buy and sell prices for financial instruments, facilitating liquidity and trading activity in the market.

Transaction Costs

Expenses incurred when buying or selling goods or services, which may include fees, taxes, or other costs beyond the price of the product itself.