An Investigation of the Effectiveness of a Training Program to Improve

question 57

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. What is the value of the test statistic?

• A) 1.943
• B) 1.895
• C) 2.542
• D) 2.447

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Definitions:

Rapid Cycling

A term often used in bipolar disorder to describe a pattern of four or more mood episodes within a year.

Bipolar Disorder

A mental health condition characterized by extreme mood swings, including emotional highs (mania or hypomania) and lows (depression).

Mania

A mental health condition characterized by an abnormally elevated mood, energy level, and activity, often associated with bipolar disorder.

Depression

A common mental health disorder characterized by persistent sadness, loss of interest in activities, and a range of physical and emotional problems.