An Investigation of the Effectiveness of a Training Program to Improve

question 14

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the decision regarding the hypothesis that the training was effective in improving customer relationships?

• A) Reject the null hypothesis and conclude that the training was effective.
• B) Reject the null hypothesis and conclude that the training was ineffective.
• C) Fail to reject the null hypothesis and conclude that the mean survey scores are the same.
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

---

Definitions:

Corporate Income Tax

A tax imposed on the net income of a corporation that is derived from its business activities.

Shift

A change in the position of the supply curve or demand curve in a market, indicating a change in market conditions.

Efficiency Loss

The loss of economic efficiency in a market, which can occur due to various reasons, such as taxes, subsidies, or monopolies.

Tax Revenue

The income collected by governments through taxation from individuals and businesses.