In a College Registrations Office, Employees Send Letters to Students

question 3

Multiple Choice

In a college registrations office, employees send letters to students who could not be enrolled in a class that they selected, to explain why. The college designs a feature that automatically generates form letters, instead of typing the letter, and the employees can check the reason before mailing the letters. Which of the following type of process change has the college used in this example?

• A) eliminating the earlier process entirely
• B) strategy development
• C) software optimization
• D) process improvement

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Definitions:

Harm

Damage or injury to a person or property.

Consumer

An individual who purchases goods or services for personal use rather than for manufacture or resale.

Liable

The state of being legally responsible for something, especially in the context of debts or legal judgments.

Warn Consumers

The act of informing consumers about potential risks, hazards, or defects associated with a product or service.