Seven Cycles Uses _________ to Create Customer Value,build Relationships,and Produce

question 27

Multiple Choice

Seven Cycles uses _________ to create customer value,build relationships,and produce customer experiences in novel ways.

• A) the Internet
• B) just-in-time delivery
• C) marketing dashboards
• D) logistics management
• E) customer relationship management

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Definitions:

Cognitive Model

A theoretical approach that explains psychological phenomena by emphasizing mental processes, including perception, memory, and thought.

Counterconditioning

A behavior therapy technique used to replace an undesirable response to a stimulus with a more desirable one.

Shaping

A method in behavioral psychology used to gradually train a new behavior by reinforcing successive approximations to the desired behavior.

Premack Principle

A principle in psychology that states that more probable behaviors will reinforce less probable behaviors.