Representative from AT&T Called Dr

question 302

Multiple Choice

representative from AT&T called Dr.Michaels after he switched to its new U-verse system.The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service.This is an example of a __________ call.

• A) assumptive
• B) preemptive
• C) follow-up
• D) prospecting
• E) courtesy

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Definitions:

Case Study

Study that involves extensive, in-depth interviews with a particular individual or small group of individuals.

In-depth Interviews

A qualitative research technique that involves conducting intensive individual interviews to explore participants' perspectives on a particular idea, program, or situation.

Control Group

In experimental research, a group of subjects that does not receive the experimental treatment and is used as a benchmark to measure how the other tested subjects do.

Treatment Group

In experimental research, it refers to the group of participants who receive the experimental treatment or intervention.