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of the following are forms of direct marketing EXCEPT:
Defect Rate
The percentage or rate at which a process or product fails to meet quality standards or produces errors, used as a measure of quality control.
Control Chart
A tool used in statistical process control to monitor, control, and improve process performance over time by identifying variations.
Acceptance Sampling
A statistical quality control method where a random sample is tested to decide if the entire batch meets the specified quality criteria.
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