Which of the Following Statements Regarding Supply Chain Customer Service

question 165

Multiple Choice

Which of the following statements regarding supply chain customer service is most accurate?

• A) The output of a supply chain is measured in total units sold.
• B) Customer service is seen not just as an expense but also as a means to increase customer satisfaction and sales.
• C) The output of a supply chain is measured either in total units sold or total number of customers served.
• D) A firm's goal should be to provide superior customer service regardless of logistics costs.
• E) Customer service is the responsibility of marketing channel members and not the supplier network.

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Definitions:

Median

A value that divides a dataset into two equal halves, representing the middle value when the data set is ordered.

StdDev

A measurement that quantifies the amount of variation or dispersion in a set of data values, same as Standard Deviation.

Mean

The mean value of a collection of numbers, obtained by dividing the total sum of the numbers by the quantity of numbers in the collection.

Median

The middle value in a dataset when it is arranged in ascending or descending order, or the average of the two middle values when the dataset has an even number of observations.