A Dimension of Service Quality,the Willingness to Help Customers and Provide

question 35

Multiple Choice

a dimension of service quality,the willingness to help customers and provide prompt service is referred to as __________.

• A) reliability
• B) responsiveness
• C) competence
• D) assurance
• E) empathy

---

Definitions:

Distillation

A process of separating components from a liquid mixture by selective boiling and condensation, commonly used in the purification of water, alcohol, and chemicals.

Hydrocarbon

is an organic compound consisting entirely of hydrogen and carbon atoms, commonly found in fossil fuels and as the basis of various organic substances.

Petroleum

A naturally occurring liquid found beneath the Earth's surface that can be refined into fuel and various chemical products.

Commercial Energy

Energy that is produced and sold commercially, often in the form of electricity, natural gas, oil, and coal.