Type of Analysis That Compares the Differences Between Consumers' Expectations

question 169

Multiple Choice

type of analysis that compares the differences between consumers' expectations about a service and their experience with it based on dimensions of service quality is referred to as

• A) customer relationship management.
• B) service encounter differential.
• C) gap analysis.
• D) a customer contact audit.
• E) a service audit.

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Definitions:

Note Payable

A written agreement whereby the borrower agrees to pay a certain sum of money to the lender at a future date.

Land Costing

The total expense incurred to acquire land, including purchase price, closing costs, and any other costs to prepare the land for use.

Delivery Van

A type of vehicle designed for transporting goods, often used by companies for the delivery of products to customers.

Note Payable

A written promissory note where the borrower agrees to pay back the lender a specified amount of money at a future date or on demand.