A Dimension of Service Quality,the Knowledge and Courtesy of Employees,and

question 72

Multiple Choice

a dimension of service quality,the knowledge and courtesy of employees,and their ability to convey trust and confidence is referred to as __________.

• A) reliability
• B) responsiveness
• C) competence
• D) assurance
• E) empathy

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Definitions:

M3

A broad measure of money supply that includes M2 (cash, checking deposits, and easily convertible near money) plus large time deposits, institutional money market funds, and other larger liquid assets.

Small Denomination

Currency or securities issued in low nominal values, making them more accessible for small transactions or savings.

Large Denomination

References currency or financial instruments issued in large nominal amounts, often used in high-value transactions.

M2

A measure of the money supply that includes cash, checking deposits, and easily convertible near money, such as savings deposits, money market securities, and other time deposits.