__________ Is Very Important to the Process Aspect of Services

question 182

Multiple Choice

__________ is very important to the process aspect of services because it helps identify steps that will ultimately lead to better service creation and delivery processes.

• A) customer contact audit
• B) internal marketing review
• C) tangibility gap analysis
• D) service continuum
• E) consumer experience audit

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Definitions:

Service Time

The duration required to perform a service from start to finish, including all processing and waiting times.

Service Requirements

The specific needs or conditions that must be met to adequately provide a service, including time, quality, and performance standards.

Finite Population

A population set that has a limited number of elements or members, making it countable and definable.