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and define the five dimensions of service quality described in the text.
Emblems
Gestures that replace or stand in for spoken language.
Gestures
Physical actions or movements that express an idea, intention, or emotion.
Sex-Differences
Variations between males and females that can be anatomical, psychological, or behavioral.
Close Female Friend
A female individual with whom one shares a deep bond of friendship, characterized by trust, loyalty, and mutual support.
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