Developing,pricing,promoting,and Delivering Services Are Challenging Because the Quality of the Service

question 211

Multiple Choice

Developing,pricing,promoting,and delivering services are challenging because the quality of the service is often inconsistent.Organizations attempt to reduce this inconsistency by

• A)paying higher incentives to employees to encourage satisfactory performance.
• B)reducing incentives available to employees because of poor performance.
• C)reducing the customer contact points in the service delivery process.
• D)providing standardization and training.
• E)exercising better hiring practices.

---

Definitions:

Labor

The deployment of human manpower, both in physical form and intellectual capacity, for generating goods and services.

Equilibrium Price

The price at which the quantity of a good demanded by consumers equals the quantity supplied by producers, clearing the market.

Interest Rate

The percentage of a loan amount charged by the lender to the borrower for the use of money, calculated on an annual basis.

Gnome Molds

The forms or templates used for the creation of gnome figurines, typically made from materials like plastic, silicone, or metal.