There Are Five Key Dimensions of Service Quality

question 176

Multiple Choice

There are five key dimensions of service quality:

• A) reliability, responsiveness, competence, courtesy, and empathy.
• B) knowledge, responsiveness, respect, diligence, and honesty.
• C) honesty, respect, empathy, reliability, and diligence.
• D) reliability, competence, alacrity, fairness, and product knowledge.
• E) reliability, tangibility, responsiveness, assurance, and empathy.

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Definitions:

Emerging Adulthood

A phase of life between adolescence and full-fledged adulthood, typically ranging from the late teens through the twenties, characterized by exploration and instability in love, work, and worldviews.

Stable Period

A time frame in which conditions remain constant or unchanged, allowing for predictability and consistency in certain aspects of life or environment.

Vocational Training

Education or training that prepares individuals for specific trades, crafts, or careers at various levels from a trade, a craft, technician, or a professional position in engineering, accountancy, nursing, medicine, architecture, pharmacy, law etc.

College-Bound

A term describing students who intend to continue their education at a college or university after high school.